Access to and use of the Website are conditional on your review, understanding and acceptance of these General Conditions of Use. If you do not agree with these General Conditions of Use or with part of them, please do not use and do not access the Website
Intellectual property rights
The contents present on the Website, such as, without limitation, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, pictures, logos and any other material, whatever their format, posted on the Website including, the menus, web pages, graphics, colors, patterns, tools, characters, and design of the Website, diagrams, layouts, methods, processes, functions and software that are part of the Website, are protected by copyright and by all other IP rights of FRANKRED or of the third parties, if any, that FRANKRED has engaged. It is forbidden to reproduce, in whole or in part, in whatever form, the Website and its contents without FRANKREDexpress written consent.
You are only permitted to view the Website and its contents benefiting from the services made available on it. You are also authorized to make any temporary reproductions, without economic significance per se, which are considered transitory or secondary, and an integral and essential part of the actual viewing of the Website and its contents, and any other browsing operations that are performed solely for the purpose of legitimately using the same. Under no circumstances may you be authorized to reproduce, on any medium, in whole or in part, the Website and its contents. Any reproduction must each time be authorized by FRANKRED
Trademarks and domains
The exclusive owner of all trademarks and distinctive signs present on the Website, also for the purposes of distinguishing the products, is the FRANKRED Group, who has also the exclusive right to use them. Any unauthorized use or use that is not compliant with the law is strictly forbidden and can have legal consequences. Under no circumstances will you be entitled to use said trademarks and the other distinctive signs present on the Website to obtain, also indirectly, an improper benefit from the distinctive character or from the popularity of the FRANKRED Group’s trademarks in a way that is prejudicial to the same or to their owners.
Inbound and outbound links from the Website to third party sites
The access, use and browsing of the Website are for your personal use only, and must always be unrelated to your commercial, entrepreneurial and professional activities. Using and browsing the Website are activities performed by you and, as such, no liability can be attributed to the Website Operator for the incorrect use of the Website. The Website Operator shall therefore not be liable if during your downloading activities your device is damaged or if your data are lost, unless any such damage and loss are attributable to the gross negligence and willful misconduct of the same Website Operator.
The Website Operator accepts no responsibility for damages deriving from the inaccessibility to the services present on the Website, disruption of the service, content cancellation, problems related to the networks, providers or telephone and/or internet connections, unauthorized accesses, data alteration, failure and/or malfunction of your electronic equipment.
It will be your responsibility to protect and correctly use your personal data, including the credentials allowing you to access the restricted services. You will also be responsible for any damaging consequence or prejudice that may derive to the Website Operator or third party from the incorrect use, loss or theft of your data.
The Website Operator has adopted all reasonable measures aimed at preventing the posting on the Website of contents and images that are likely to infringe a person’s human rights and dignity, in all possible forms and expressions. Should you deem however that such contents are offensive to your religious or ethical sensibility, or your dignity, please report it to the Website Operator (by sending the relevant notice to the following mailbox Frankred@ customer. Care. The Website Operator however warns you that the access, if any, to the contents deemed infringing or offensive is a deliberate act of yours and you are therefore the only person responsible for that.
The Website Operator has also adopted any useful precautions to ensure that all information present on the Website is correct, complete and updated. The Website Operator accepts however no responsibility for the accuracy and completeness of the contents posted on the Website, unless otherwise envisaged by the law. Should you find any error in the information present on the Website or realize that such information is not duly updated, please report it to the Website Operator sending the relevant notice to the following mailbox Frankred@customer.care.com
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS. These General Conditions of Sale (“Conditions”) apply to your purchase of products sold in the United States by FRANKRED CORPORATION. You agree to these Conditions by placing your order. If you have already placed your order and no longer want to be bound to these Conditions, then you must either promptly cancel your order or return your purchase in accordance with the provisions set forth below. This is a binding agreement.
2. How to buy the products
2.1 The products offered for sale by FRANKRED CORPORATION are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet.
It remains in any case understood that, since the images included in the product information sheet are provided for information purposes only and may not be representative of all of the specifications of the product, colors and sizes may differ on account of the differences in screens and systems used by customers for accessing the Website).
2.2 Customer can place an order by duly filling-in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen). Customer shall also ask FRANKRED CORPORATION if it wishes to receive the invoice for the purchased product.
2.3 FRANKRED shall confirm that the Order has been properly received by sending an email message to the address notified by Customer. The email shall contain a short description of the conditions of purchase, as provided for by the applicable legislation, as well as the information entered by Customer into the Order form, to enable him/her double check such information and, if necessary, immediately report incorrect data, if any.
3 Price and Terms of payment
3.1 Customer shall be informed in advance of shipping costs or fees and taxes, if any, through the Website. The prices displayed on the Website are quoted in U.S. dollars, unless otherwise indicated. Prices are subject to change without notice. Products are subject to availability. If an item a Customer has ordered becomes out of stock before FRANKRED CORPORATION accepts the order said corporation shall notify the Customer as soon as possible and Customer will not be charged for the out of stock items.
3.2 The payments can be made only through credit card;PayPal, Stripe and the transaction will be processed through a secure server selected by FRANKRED. By placing an Order through the Website, you authorize your credit card to be charged in the amount indicated on the Order page.
3.3 Under no circumstances and at no stage of the payment process, the details of the credit card of Customer will be disclosed to FRANKRED because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. Since none of such data will be stored in FRANKRED files, FRANKRED will not be liable for fraudulent and unlawful uses, if any, made by third parties of the Customer’s credit card during the payment procedure.
4 Delivery of the products and relevant expenses
4.1 FRANKRED CORPORATION, its suppliers and its logistics service providers shall deliver the products purchased by Customer at the address and on the date indicated by the latter in the Order, at the cost specifically indicated in the Website before the Order is shipped. In any case, in case of deliveries outside the national territory, shipping costs and delivery times may be subject to changes.
4.2 The products that are purchased from FRANKRED.COM may be shipped or delivered by a local carrier, I representative will contact the customer beforehand to set up a time schedule for delivery
4.3 The will be checked to make sure that the number of items delivered corresponds to the number indicated in the shipping label.
4.4 The packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material.
4.5 Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, shall be immediately reported in the bill of parcel to be returned to the courier.
4.6 Any problem concerning the integrity of the products received, their number and completeness must be reported within 7 days from the relevant delivery, in accordance with the procedures set forth in this document.
5 Right of Cancellation
5.1 Customer is entitled to cancel an order for any reason, without penalty and without the need to give any explanation, within 30 (thirty) days from the date of delivery of the products.
5.2 Customer may exercise the right of cancellation set forth in art. 5.1 above, by filling in the blanks the specific form made available in the packaging of the product to be given back
5.3 In the event of cancellation, Customer shall dispatch the goods back to FRANKRED within 30 (thirty) days from delivery following, at his/her discretion, one of the following procedures:
5.4 FRANKRED CORPORATION shall refund to Customer the whole amount already paid by the latter, including standard shipping costs that the same may have incurred in relation to the returned products (exclusive of any additional cost incurred as a result of a different and/or quicker typology of shipping and delivery) within 14 (fourteen) days from the date the product is returned to FRANKRED CORPORATION. Unless otherwise agreed by the parties, the amount initially charged to Customer will Customer use written-off using the same means of payment in the initial transaction.
In any case, no amount shall be charged to Customer in relation to the refund. FRANKRED may withhold the refund until the returned product is properly received by FRANKRED CORPORATION or until Customer demonstrates that the product has been correctly returned, whichever is earlier.
5.5 Once the products are received, FRANKRED will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above.
6. Product Information
6.1 Unless otherwise stated, sizes indicated are US sizes. Please refer to the size guide for clarification.
6.2 FRANKRED.comcontinually updates our online store and from time to time we will feature specialpromotions or offer special discounts on a limited basis.
6.3 Any personal data collected when an Order is placed, shall be processed by FRANKRED for the sole purpose of satisfying Customer’s express requests.