We will ship the product(s) in your order via UPS® courier to the delivery address in the United States of America. Our shipping partner will require a signature by you (or an adult authorized by you) upon receipt of the product.
Also, within the Bay Area a representative from FRANKRED.COM may deliver product to customers within a 20 to 30 mile radius of our shipping facility. However, we will only deliver during normal working hours (we will deliver on weekends and some public holidays).
The courier will make three (3) delivery attempts to deliver the package and obtain a signature. The frequency is three (3) consecutive attempts one each day. After the 3rd attempt we will bring the package to the UPS®customer counter.
A post card will be sent informing that the package must be picked up at the customer counter within 7 days or the package will be returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.
You may check the progress of your order for orders being shipped via UPS by accessing the UPS website.